How fast it moves
Everything on the site is sealed stock sitting on our shelf in Sydney. There is no second tier, no waiting on a consignment, and nothing here is drop-shipped from overseas after you pay.
| Stage | How long | Who has it |
|---|---|---|
| Handling | 1–3 business days | Us, in Sydney, Saturday to Wednesday. Picked, checked, packed and lodged. |
| Transit | See the table below | Australia Post, tracked and insured door to door. |
Handling is one to three business days because every box is checked before it goes in the mailer rather than after you complain about it. Sealed product gets inspected for shelf wear and crush damage, wrapped, and packed into a box that fits it, because a booster box rattling loose inside an oversized carton arrives looking exactly as bad as it sounds.
We pack and dispatch Saturday to Wednesday, so for handling those are our business days. An order placed on a Thursday or Friday, or on a NSW public holiday, starts its handling window on the next dispatch day. Once the parcel is lodged you get the tracking number by email, and from that point it is in Australia Post's hands.
Everything in an order travels together: one parcel, one tracking number, one lot of postage. If you need part of it sooner, place two orders, or email us and we will split it at no extra cost.
A set badged Presale has not landed in Sydney yet. It is paid for up front and dispatched the day the stock arrives, by the date shown on the product, and the handling window above starts from that day rather than from your order. Everything else ships on the normal schedule.
What it costs
| Order total | Postage | Service |
|---|---|---|
| Any order | $14.00 | Australia Post, tracked & insured |
One flat rate, whatever the order is worth. There is no free-postage threshold, and discount codes do not change the postage. The amount shown in the cart before you pay is the amount charged.
We do not currently offer an express service. When a set is on our Sydney shelf, standard post is already the fastest we can move it, and we would rather not sell you an upgrade that does not change the date.
Delivery times
Once a parcel is lodged, transit is Australia Post's Parcel Post network. Their guide, in Australia Post business days (Monday to Friday) from Sydney:
| Destination | Transit |
|---|---|
| Sydney & NSW metro | 2–4 days |
| Melbourne, Brisbane, Canberra | 2–5 days |
| Adelaide | 3–6 days |
| Perth, Darwin | 5–9 days |
| Regional (any state) | add 1–4 days |
Add our one to three business day handling window to the transit figure above and that is the whole journey: order Monday to a Melbourne address and you are typically looking at the following week. We quote these loose on purpose, because we would rather beat an estimate than miss one.
Australia Post does not guarantee delivery dates, and neither can we once a parcel is in their network. Peak periods (December, and the week after a major set release) run slower. If your order is running materially past the window shown, contact us, that is a real commitment, and it is set out under Returns.
Tracking
You will receive two emails: one confirming your order, and one when it is lodged, containing your Australia Post tracking number. If the second email has not arrived by the end of your dispatch window, check your junk folder and then email us.
Track at auspost.com.au/mypost/track. Tracking usually goes live a few hours after lodgement, a number that shows nothing on the same evening is normal, not a problem.
All parcels are sent Signature on Delivery. If nobody is home, Australia Post will leave a card and hold the parcel at a nearby outlet, generally for 10 business days.
Lost or damaged
Every parcel is insured for its full value. If yours does not arrive or arrives damaged:
- Email contact@wooprtcg.com.au with your order number.
- For damage, send photographs of the outer satchel and the contents before unsealing anything further.
- We lodge the enquiry with Australia Post. Their investigations typically take 5–10 business days.
You are not out of pocket while that runs. Once a parcel is confirmed lost or damaged in transit, you choose a replacement or a full refund, and we deal with Australia Post ourselves. Chasing the carrier is our job, not yours.
Two things we cannot cover: an incorrect delivery address supplied at checkout, and a parcel marked delivered where you have asked Australia Post to leave items without a signature via their delivery preferences.
Where we ship
Australia only, including all states, territories and PO boxes. We do not currently ship internationally.
All prices on the site are in Australian dollars and include GST. There are no customs or import charges for you to pay, anything owed on the way into Australia is handled and paid by us long before your parcel exists.
Email contact@wooprtcg.com.au. We answer within one day.